Advice and Wellbeing 

The Students’ Union Advice Team offers free and confidential advice for students at the University of Greenwich.

The team is independent of the University, as is the Union, meaning we can give you an impartial view and support on any issues you face.

Everyone faces obstacles or barriers; if you encounter any during your time at University, talking to our Advice team is the first step to get through them, tackle a range of academic and non-academic issues, and continue at University successfully.

If you’re a student based in Medway, you can get help and advice from our GSU Advice Service in Medway.

Go to our Medway Advice


Quick access to help

Click through the options and questions below to find some useful information on common queries.


Get in touch

If you still need help from us, you can submit your inquiry through our online form. We will aim to get back to you within three working days.

Do have a read of the rest of our website first, just in case we've already written a solution for you to save you time.

When you fill out all of your details on the form, it helps us to speed up the process of getting back in touch with useful guidance.  

Go to our Contact Form

Advice updates

Check out the following for current advice updates. 

Summer Hardship Fund

The University provides a hardship fund for students who encounter sudden financial difficulties during the summer period - find out if you're eligible.

Safety Measures in our Venues

This article details the current measures in place in Greenwich Students’ Union venues for the safety of our members and other customers. GSU is here to make sure our members have a great time, and we are continually working to improve our services and offers.



What we can help with

Here are some of the most popular topics we advise students with.

We offer a range of academic support including plagiarism, fitness to practice and progression and award board to name a few. 

Extenuating Circumstances

Extenuating circumstances (ECs) are problems that may occur, that are either unforeseen or out of your control.

Find out more

Academic Appeals

You can submit an Academic Appeal once the Progression & Awards Board (PAB) has met to ratify your results and your results letters are published in your Moodle Shell.

Find out more


If you’ve made an informal complaint and it’s not close to resolution within a month, we’d advise you to think about making a formal complaint.

Find out more



Recommended Resources

Whilst we're experts in Academic advice and housing support, we recommend you try these services for support on a variety on other issues.


International Student Support: Free and confidential immigration advice from the University for applicants, students and graduates.

University of Greenwich Wellbeing Service:
Access confidential one-to-one counselling to motivational and self-development group workshops


Greenwich Hardship Fund: This fund supports full-time or part-time home students.


Greenwich Mind: Bromley, Lewisham & Greenwich Mind is the largest mental health and dementia charity in South East London.

University of Greenwich Legal Advice Clinic: The University of Greenwich, Legal Advice Centre is a free online law clinic which is run by the department of Law and Criminology.

Other support: There are a range of volunteer services, self-help guides, and support services you can turn to if you need additional help.


What else do we do at GSU?


StressBusters - our campaign to help students chill out durying exams and deadlines. There are lots of free activities to help you.

Academic Reps - for academic support we train and support a range of student reps who you can talk to about your issues. 


Liberation Networks - join our Networks and work with others on campaigns to make a more inclusive campus.

Free Period Products: Pop by any of our Welcome Desks to pick up free period products.