Online service
For your safety, all of our Advice Service has moved online and stopped all face-to-face advice.
Please ensure you use our Contact Form.
If your query is about the Coronavirus, then there is some very useful information on the University of Greenwich website.
Exams and Assessment
The University Student Wellbeing Service can support you if the pandemic is affecting your mental health:
Student Wellbeing Service
Studying during the pandemic
We've broken down information about the University's No Detriment and Extenuating Circumstances policies to help you with any impact on your studies due to Covid-19. Below you can find a list that includes the programmes (PSRBs) where the University’s ‘no detriment’ approach does not apply due to restrictions imposed by Professional, statutory and regulatory bodies.
No Detriment policy List of PSRBs Extenuating Circumstances
If you wish to make a complaint regarding your academic experience, we have some guidance on submitting Academic Appeals and Complaints. Whilst we can’t complete a complaints form for you, we are here to advise on how to write complaints, what you may want to consider, and we are happy to check drafts.
Academic Appeals & Complaints
Complaints about your tuition fees
If you wish to enquire about tuition fee reductions, based on your academic experience, we have some guidance on Major Disruption complaints.
Major Disruption complaints
Financial Hardship
We know that a lot of students are struggling to make ends meet financially at this very challenging time due to the COVID-19 pandemic. The University has been given extra funds from the government to be allocated to the Greenwich Hardship Fund. We are advising all home students to make an application if they are struggling with living costs and this is having an impact on their academic progression. We would urge you to apply if you are in one of the following groups: Student Parents, Registered as a Disabled Student or have had a reduction of income either through the loss of employment or being furloughed.
Greenwich Hardship Fund
Hardship Application Form
All applications can be made online and then sent to the studentfinance@greenwich.ac.uk If you need further advice on making an application, please contact us using the Enquiry Form.
International Students and EU Students are not eligible to apply to this fund and must email the student finance team directly at studentfinance@greenwich.ac.uk for more advice on applying to the International Hardship Fund.
Rent refunds and reductions
You may find that your landlord or your University of Greenwich is able to offer you some form of flexibility in relation to your rent if you are unable to live at your property.
Rent Refunds full guidance Private housing bursaries Halls Promise
Covid-19 Information
GSU wants to support you to be as healthy as possible throughout this turbulent period, and we will be providing the most up to date information through our website at greenwichsu.co.uk/studentinfo
Covid-19 student information
Our Advisers and supporting staff will be checking the Advice inbox daily, but due to the number of enquiries, it may take us up to three days to respond to your enquiry.
Our team
The GSU Advice Service supports all Greenwich students. If you’re a student based in Medway, you can get help and advice from the Student Advice Centre at GKSU (www.gksu.co.uk).
Our Advice Team consists of two Advisers, Jason and Tracy. It’s their job to provide you with the right information and support, and advocate on your behalf to the University to ensure that their methods and policies are taking care of your welfare.
We are currently using members of our Representation and Welcome Desk team to triage to support our Advice Team members.
The Advice Team can advise on a wide range of issues including:
- Academic: Appeals, Complaints, Academic offences, Extenuating circumstances, Disciplinary procedures, Fitness To Practice, Fitness To Study, Interrupting your studies
- Housing: Tenancy agreements, Eviction, Disrepair, Disputes, Deposits
- Health & Wellbeing: Health, Family, Personal safety
- Money: Student finance, Tuition fees, Access to Learning Fund (ALF), Budgeting, Benefits
- Other Issues: Anti-social behaviour, Bullying and Harassment, Disability rights.
Please contact the following services in an emergency:
Police/ medical emergency: 999
Housing - Shelterline: 0808 800 4444
Samaritans: 116 123
NHS non-emergency: 111