Advice Service

The Students’ Union Advice Team offers free and confidential advice for students at the University of Greenwich.

The team is independent of the University, as is the Union, meaning we can give you an impartial view and support on any issues you face.

Everyone faces obstacles or barriers; if you encounter any during your time at University, talking to our Advice team is the first step to get through them, tackle a range of academic and non-academic issues, and continue at University successfully.

If you’re a student based in Medway, you can get help and advice from our GSU Advice Service in Medway. Click here 

Disruption from Strike Action - Academic Year 2021/22 

If you are currently facing disruption due to the strike action by UCU, find out how you can get advice, help and support on our Strike hub.

Strike hub




Quick access to help

Click through the options and questions below to find some useful information on common queries.


Quick Reference Guides

Extenuating Circumstances

Academic Appeals



Mental Health and Wellbeing 

The University Student Wellbeing Service can support you with your mental health and welfare - 

Student Wellbeing Service


Financial Hardship

The University can support you if you're in financial harship 

Hardship Fund - Home Students 

Hardship Funs - Internationa' Students 


Housing Advice

Rent Refunds full guidance 

Private housing bursaries 

Halls Promise


Our team

The GSU Advice Service supports all Greenwich students. If you’re a student based in Medway, you can get help and advice from the Student Advice Centre at Medway - 

The Advice Team can advise on a wide range of issues including:

- Academic: Appeals, Complaints, Academic offences, Extenuating circumstances, Disciplinary procedures, Fitness To Practice, Fitness To Study, Interrupting your studies  
- Housing: Tenancy agreements, Eviction, Disrepair, Disputes, Deposits
- Health & Wellbeing: Health, Family, Personal safety
- Money: Student finance, Tuition fees, Access to Learning Fund (ALF), Budgeting, Benefits
- Other Issues: Anti-social behaviour, Bullying and Harassment, Disability rights.


Please contact the following services in an emergency:

Police/ medical emergency: 999

Housing - Shelterline: 0808 800 4444

Samaritans: 116 123

NHS non-emergency: 111

Get in touch

Submit your enquiry through our online form. We will aim to get back to you within three working days.

Go to our Contact Form

Get in touch 

Go to our Contact Form 

When you fill out all of your details on the form, it helps us to speed up the process of getting back in touch with useful guidance.   




Advice Handbook


We have put the answers to your most commonly asked queries together here. Your solution might be there, so do check it out before you book a drop-in session.


Advice Handbook