Advice Service


The Students’ Union Advice team offers free and confidential advice for students at the University of Greenwich.

The team is independent from the University, as is the Union, meaning we can give you an impartial view and support on any issues you face.

Everyone faces obstacles or barriers; if you encounter any during your time at University, talking to our Advice team is the first step to get through them, tackle a range of academic and non-academic issues, and continue at University successfully.

THE ADVICE SERVICE WILL BE CLOSED FOR 2  WEEKS FROM MONDAY 12TH AUGUST UNTIL TUESDAY 27TH AUGUST AND THE ADVICE TEAM WILL BE  UNABLE TO RESPOND TO EMAILS OR TELEPHONE ENQUIRIES AT THIS TIME. PLEASE CONTACT THE FOLLOWING SERVICES IF YOU HAVE A WELFARE ISSUE DURING THIS TIME:

POLICE/MEDICAL EMERGENCY 999

HOUSING-SHELTERLINE 0808 800 4444

SAMARITANS 116 123

NHS NON- EMERGENCY 111 

 

Advice by Telephone 0208 331 8267 

If you are unable to attend an appointment to see an  advisor in person, you can  speak with an advisor on over the telephone during the following times:

Monday 2pm to 4pm

Thursday 2pm to 4pm

Please do leave a message on our voicemail if you cannot get through or call outside of these times. WE WILL RESPOND TO ANY MESSAGES LEFT WITHIN 2 WORKING DAYS  

 

 

Advice by Email

 

Please email suadvice@gre.ac.uk

We endeavour to respond to all telephone and email enquires within 2 working days  

 

 

 

 

 

 

Book an appointment online

 

 

Drop-in Sessions

 

Drop-in sessions are held in the Union buildings in Greenwich and Southwood Site at Avery Hill.  

 

The team works at the Greenwich and Avery Hill campuses. If you’re a student based in Medway, you can get help and advice from the Student Advice Centre at GK Unions (www.gkunions.co.uk).

 

Our Advice team consists of two Advisers, Jason and Tracy. It’s their job to provide you with the right information and support, and advocate on your behalf to the University to ensure that their methods and policies are taking care of your welfare.

They can advise on a wide range of issues including:

- Academic : Appeals, Complaints, Academic offences, Extenuating circumstances, Disciplinary procedures, Fitness To Practice, Fitness To Study, Interrupting your studies  
- Housing : Tenancy agreements, Eviction, Disrepair, Disputes, Deposits
- Health & Wellbeing : Health, Family, Personal safety
- Money : Student finance, Tuition fees, Access to Learning Fund (ALF), Budgeting,Benefits
- Other Issues : Anti-social behaviour, Bullying and Harassment, Disability rights.

 

Drop-in times

Monday - Friday, 12pm - 2pm

Monday, Tuesday and Thursday - Greenwich, Dreadnought building

Wednesday and Friday - SU offices, Avery Hill, Southwood site

 

Drop-ins at both campuses will cease on Friday 28th June and will not resume until October. Advice over the summer  will be by appointment only and students can either email or telephone the adviceline should they need to contact an advisor 

 

 

Please contact the following services in an emergency during the closure period:

Police/ medical emergency: 999

Housing - Shelterline: 0808 800 4444

Samaritans: 116 123

NHS non-emergency: 111

 

Book an appointment online

 

 

Get in touch


Your course and year of study:

Student Number

Phone number

E-mail address:

How can we help you?

How did you hear about us?

 
 

 

 


Advice Handbook

 

We have put the answers to your most commonly asked queries together here. Your solution might be there, so do check it out before you book a drop-in session.

 

Advice Handbook