Advice on ....
Exceptional Circumstances,
Appeals
Complaints
Misconduct
Housing & halls of residence
Our advice service is free, confidential, and independent.
Supporting undergraduates, postgraduate taught and postgraduate research students.
If we can't help we can recommend a service that can.
Quick Access to Help

If you need advice, read on
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Find the right support
We offer a range of academic support EC's, Appeals, Complaints and Misconduct.
Extenuating Circumstances
Extenuating circumstances (ECs) are problems that may occur, that are either unforeseen or out of your control.
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Academic Appeals
You can submit an Academic Appeal once the Progression & Awards Board (PAB) has met to ratify your results and your results letters are published in your Moodle Shell.
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Complaints
If you’ve made an informal complaint and it’s not close to resolution within a month, we’d advise you to think about making a formal complaint.
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Get in Touch
We'd recommend looking at the information on our website. We have lots of resources you can access.
If you need additional advice, get in touch
Access support online
Our online resources are a great place to start Have a look at our self help articles to get you started
Meet us in person
If you want to meet one of our advisers in person you can arrange an appointment or come to a drop-in at Greenwich
Come to the welcome desk in the Dreadnought Building
10am-12 noon
Wednesday
*Drop-ins are subject to last minute cancellation
Contact us online
Use the box below to contact our team