Advice Service


The Students’ Union Advice Team offers free and confidential advice for students at the University of Greenwich.

The team is independent of the University, as is the Union, meaning we can give you an impartial view and support on any issues you face.

Everyone faces obstacles or barriers; if you encounter any during your time at University, talking to our Advice team is the first step to get through them, tackle a range of academic and non-academic issues, and continue at University successfully.

Get in touch 

Submit your enquiry through our online form and we will aim to get back to you within three working days.

Go to our Contact Form

Take our Wellbeing Checklist

 

Online service

 

For your safety, all of our Advice Service has moved online and stopped all face-to-face advice.

Please ensure you use our Contact Form.

If your query is about the Coronavirus, then there is some very useful information on the University of Greenwich website.

Exams and Assessment  University FAQs

 

The University Student Wellbeing Service can support you if the pandemic is affecting your mental health:

Student Wellbeing Service

 

Studying during the pandemic

We've broken down information about the University's No Detriment and Extenuating Circumstances policies to help you with any impact on your studies due to Covid-19. The buttons below open our information on these.

No Detriment policy Extenuating Circumstances

 

If you wish to make a complaint regarding your academic experience, we have some guidance on submitting Academic Appeals and Complaints. Whilst we can’t complete a complaints form for you, we are here to advise on how to write complaints, what you may want to consider, and we are happy to check drafts.

Academic Appeals & Complaints

 

Complaints about your tuition fees

If you wish to enquire about tuition fee reductions, based on your academic experience, we have some guidance on Major Disruption complaints. 

Major Disruption complaints

 

Financial Hardship

We know that a lot of students are struggling to make ends meet financially at this very challenging time due to the COVID-19 pandemic. The University has been given extra funds from the government to be allocated to the Greenwich Hardship Fund. We are advising all home students to make an application if they are struggling with living costs and this is having an impact on their academic progression. We would urge you to apply if you are in one of the following groups: Student Parents, Registered as a Disabled Student or have had a reduction of income either through the loss of employment or being furloughed.

Greenwich Hardship Fund

Application Form

All applications can be made online and then sent to the studentfinance@greenwich.ac.uk If you need further advice on making an application, please contact us using the Enquiry Form.

International Students and EU Students are not eligible to apply to this fund and must email the student finance team directly at studentfinance@greenwich.ac.uk for more advice on applying to the International Hardship Fund.

 

Rent refunds and reductions

You may find that your landlord or your University of Greenwich is able to offer you some form of flexibility in relation to your rent if you are unable to live at your property. 

Full guidance Private housing bursaries Halls Promise

 

Covid-19 Information

GSU wants to support you to be as healthy as possible throughout this turbulent period, and we will be providing the most up to date information through our website at greenwichsu.co.uk/studentinfo

Student information

 

Our Advisers and supporting staff will be checking the Advice inbox daily, but due to the number of enquiries, it may take us up to three days to respond to your enquiry.

 

Our team

 

The GSU Advice Service supports all Greenwich students. If you’re a student based in Medway, you can get help and advice from the Student Advice Centre at GKSU (www.gksu.co.uk).

Our Advice Team consists of two Advisers, Jason and Tracy. It’s their job to provide you with the right information and support, and advocate on your behalf to the University to ensure that their methods and policies are taking care of your welfare. 

We are currently using members of our Representation and Welcome Desk team to triage to support our Advice Team members. 

The Advice Team can advise on a wide range of issues including:

- Academic: Appeals, Complaints, Academic offences, Extenuating circumstances, Disciplinary procedures, Fitness To Practice, Fitness To Study, Interrupting your studies  
- Housing: Tenancy agreements, Eviction, Disrepair, Disputes, Deposits
- Health & Wellbeing: Health, Family, Personal safety
- Money: Student finance, Tuition fees, Access to Learning Fund (ALF), Budgeting, Benefits
- Other Issues: Anti-social behaviour, Bullying and Harassment, Disability rights.

 

Please contact the following services in an emergency:

Police/ medical emergency: 999

Housing - Shelterline: 0808 800 4444

Samaritans: 116 123

NHS non-emergency: 111

 

Enquiry form 

We are encouraging all students to get in touch with us through our new Enquiry form.

Go to our Contact Form 

When you fill out all of your details on the form, it helps us to speed up the process of getting back in touch with useful guidance.   

 
 

 

 


Advice Handbook

 

We have put the answers to your most commonly asked queries together here. Your solution might be there, so do check it out before you book a drop-in session.

 

Advice Handbook