Advice Service

The Students’ Union Advice Team offers free and confidential advice for students at the University of Greenwich.

The team is independent from the University, as is the Union, meaning we can give you an impartial view and support on any issues you face.

Everyone faces obstacles or barriers; if you encounter any during your time at University, talking to our Advice team is the first step to get through them, tackle a range of academic and non-academic issues, and continue at University successfully.


Book an appointment online




Drop-in Sessions


Drop-in sessions are held in the Union buildings in Greenwich and Southwood Site at Avery Hill. 


The team works at the Greenwich and Avery Hill campuses. If you’re a student based in Medway, you can get help and advice from the Student Advice Centre at GK Unions (


Our Advice Team consists of two Advisers, Jason and Tracy. It’s their job to provide you with the right information and support, and advocate on your behalf to the University to ensure that their methods and policies are taking care of your welfare.

They can advise on a wide range of issues including:

- Academic: Appeals, Complaints, Academic offences, Extenuating circumstances, Disciplinary procedures, Fitness To Practice, Fitness To Study, Interrupting your studies  
- Housing: Tenancy agreements, Eviction, Disrepair, Disputes, Deposits
- Health & Wellbeing: Health, Family, Personal safety
- Money: Student finance, Tuition fees, Access to Learning Fund (ALF), Budgeting, Benefits
- Other Issues: Anti-social behaviour, Bullying and Harassment, Disability rights.


Drop-in times

Monday - Friday, 12pm - 2pm

Monday, Tuesday and Thursday - Greenwich, Dreadnought building

Wednesday and Friday - SU offices, Avery Hill, Southwood site


Please contact the following services in an emergency during the closure period:

Police/ medical emergency: 999

Housing - Shelterline: 0808 800 4444

Samaritans: 116 123

NHS non-emergency: 111


Book an appointment online



Advice by Telephone 0208 331 8267 

Students who wish to speak with an advisor over the telephone can call the adviceline and leave a message with their contact details and student id no.

This telephone number is not manned but is monitored daily and an advisor will endeavour to respond to you within 3 working days.


Advice by Email

Please email

We endeavour to respond to all email enquires within 2 working days  




Advice Handbook


We have put the answers to your most commonly asked queries together here. Your solution might be there, so do check it out before you book a drop-in session.


Advice Handbook