Advice and Wellbeing
The Students’ Union Advice Team offers free and confidential advice for students at the University of Greenwich.
The team is independent of the University, as is the Union, meaning we can give you an impartial view and support on any issues you face.
Everyone faces obstacles or barriers; if you encounter any during your time at University, talking to our Advice team is the first step to get through them, tackle a range of academic and non-academic issues, and continue at University successfully.
If you’re a student based in Medway, you can get help and advice from our GSU Advice Service in Medway.
Go to our Medway Advice
Quick access to help
Click through the options and questions below to find some useful information on common queries.
Get in touch
If you still need help from us, you can submit your inquiry through our online form. We will aim to get back to you within three working days.
Do have a read of the rest of our website first, just in case we've already written a solution for you to save you time.
When you fill out all of your details on the form, it helps us to speed up the process of getting back in touch with useful guidance.
Go to our Contact Form
Check out the following for current advice updates.
The University provides a hardship fund for students who encounter sudden financial difficulties during the summer period - find out if you're eligible.
Find out the Extenuating Circumstances procedure
This article details the current measures in place in Greenwich Students’ Union venues for the safety of our members and other customers. GSU is here to make sure our members have a great time, and we are continually working to improve our services and offers.
What we can help with
Here are some of the most popular topics we advise students with.
We offer a range of academic support including plagiarism, fitness to practice and progression and award board to name a few.
Extenuating circumstances (ECs) are problems that may occur, that are either unforeseen or out of your control.
Find out more
You can submit an Academic Appeal once the Progression & Awards Board (PAB) has met to ratify your results and your results letters are published in your Moodle Shell.
Find out more
If you’ve made an informal complaint and it’s not close to resolution within a month, we’d advise you to think about making a formal complaint.
Find out more
Greenwich Mind: Bromley, Lewisham & Greenwich Mind is the largest mental health and dementia charity in South East London.
Other support: There are a range of volunteer services, self-help guides, and support services you can turn to if you need additional help.