Online service
For your safety, all of our Advice Service has moved online and stopped all face-to-face advice.
When you get in touch with the team, please email suadvice@gre.ac.uk and leave your student I.D. number and a telephone contact number so that we get back to you.
If your query is about the Coronavirus, then there is some very useful information on the University of Greenwich website.
Exams and Assessment FAQs University FAQs
The University Student Wellbeing Service can support you if the pandemic is affecting your mental health:
Student Wellbeing Service
If your query is related to the UCU strikes or the move to online teaching following Covid-19 then please visit our website where there is detailed information on what you need to do if this is affecting your academic programme of study:
Major Disruption Complaints
GSU wants to support you to be as healthy as possible throughout this turbulent period, and we will be providing the most up to date information through our website at greenwichsu.co.uk/studentinfo
Student information
Our Advisers and supporting staff will be checking the Advice inbox daily, but due to the number of enquiries, it may take us up to three days to respond to your enquiry.
Our team
The GSU Advice Service supports all Greenwich students. If you’re a student based in Medway, you can get help and advice from the Student Advice Centre at GK Unions (www.gkunions.co.uk).
Our Advice Team consists of two Advisers, Jason and Tracy. It’s their job to provide you with the right information and support, and advocate on your behalf to the University to ensure that their methods and policies are taking care of your welfare.
We are currently using members of our Representation and Welcome Desk team to triage to support our Advice Team members.
The Advice Team can advise on a wide range of issues including:
- Academic: Appeals, Complaints, Academic offences, Extenuating circumstances, Disciplinary procedures, Fitness To Practice, Fitness To Study, Interrupting your studies
- Housing: Tenancy agreements, Eviction, Disrepair, Disputes, Deposits
- Health & Wellbeing: Health, Family, Personal safety
- Money: Student finance, Tuition fees, Access to Learning Fund (ALF), Budgeting, Benefits
- Other Issues: Anti-social behaviour, Bullying and Harassment, Disability rights.
Please contact the following services in an emergency:
Police/ medical emergency: 999
Housing - Shelterline: 0808 800 4444
Samaritans: 116 123
NHS non-emergency: 111
Advice by Telephone 0208 331 8267
Students who wish to speak with an advisor over the telephone can call the adviceline and leave a message with their contact details and student id no.
This telephone number is not manned but is monitored daily and an advisor will endeavour to respond to you within 3 working days.
Advice by Email
Please email suadvice@gre.ac.uk
We endeavour to respond to all email enquires within 3 working days