Extenuating Circumstances

Extenuating circumstances are problems that may occur outside your course and that impact on your assessments.


These are defined, within the University’s Extenuating Circumstances Policy & Procedure as circumstances that:

- Impair your performance

- Prevent you from attending an assessment or reassessment (exam) or

- Prevent you from submitting assessed or reassessed work by a scheduled date (resubmission)


What is an extenuating circumstance?

Examples of circumstances that are considered as valid:

Serious illness, mental health difficulties, bereavement, acute personal or emotional circumstances and domestic disruption to name a few examples.

Examples of circumstances that are NOT considered as valid:

Employment, misreading examination/timetabling information or exam stress.



All claims must be supported by independent evidence, e.g. a letter from your General Practice (GP) or another medical professional. The University do not accept claims made without independent evidence unless the circumstances are exceptional.

You should submit your claim within 14 days even if you don't have evidence. Your evidence must be uploaded to your claim within 14 calendar days. You will receive an email confirming that your claim cannot be considered until you have provided your evidence and the evidence deadline.



You can submit an extenuating circumstances claim before an assessment but no later than 14 calendar days after an assessment deadline or exam date. 'Calendar days' include the weekend. 



Please note there are two different claims that you can make. Ensure you know which one applies to you, before submitting an EC claim:

1 - 14 extra days

2 - 14 extra days with Impaired performance and/ or non-submission


Submitting your claim 

All claims must be submitted through the online BannerWeb system which is accessed through the Portal.  Click on the link below for guidance on how to access and use the EC System. 


Further information 

Further information and advice regarding EC claims can be found in the Extenuating Circumstances Policy & Procedure: docs.gre.ac.uk/rep/sas/extenuatingcircumstances-policy-and-procedure


What can the GSU Advice Service do for me during the process?

  • Advise you on the process 
  • Help you structure your form and the reasons for your EC and advise on evidence
  • Read over your claim and suggest any changes 
  • Guide you through the process if you don’t agree with the outcome 


Get in touch 

If you need any further help and support please get in touch with the advice service here


Other Support


Missing Class? If you require a period of absence of more than three calendar days you should submit an authorised absence form.

University of Greenwich Wellbeing Service:
Access confidential one-to-one counselling to motivational and self-development group workshops


Greenwich Hardship Fund: This fund supports full-time or part-time home students.