Advice Enquiry Form

This form is designed to identify how we can support you. By filling out this form, you are helping us to speed up the process.

Your contact details

What is your full name and preferred name?

What is your date of birth?

What is your gender?

What is your nationality?

What is your ethnicity?

What is your student ID number?

What is your preferred email address?

What is the best number to contact you on?

Information to support your enquiry

Have you spoken to an Adviser before about your issue(s)?

Does your matter involve a deadline, if so when?
(e.g. University deadline)


Full time or Part time studies:

What year of study are you?

Student status:

Tuition fee status:

Which campus do you study on?

  Avery Hill  Bathway  Greenwich  Medway

Do you have a disability, mental health concerns, or any learning difficulties?
(e.g. dyslexia, ongoing mental health issues)

Are you a parent, or do you have caring responsibilities?

Commuting status:

Have you ever received a Wellbeing Check from the SU?
(e.g. during registration)

Do you work to subsidise your studies?

Yes  No 
If Yes, how many hours per week?

Are you in receipt of a bursary/scholarship?

Yes  No 

What is the nature of your enquiry? 
Select all that apply

Attendance Exams Plagiarism Other
If you have ticked Plagiarism, is this the first time you have been alleged to have committed an academic offence?
 Yes  No
General/Other Illness
Changing Course Leaving Course 
Coronavirus UCU Strikes Placements Private Accommodation  University Accommodation
University Service Research Course Supervision Other 
Disciplinary Fitness to Practice/Study Accommodation Criminal Other
Progression & Assessment
Coronavirus Asked to Withdraw Extenuating Circumstances Resits Placements
Missed or Failed Assessment
Please provide a brief overview about the issue(s) you are experiencing:
Please also include any key dates or deadlines

What outcome are you looking for regarding your issue(s)? 

How would you like the GSU Advice Team to support you?

Please upload any supporting documents or evidence:

Are you facing financial hardship as a result of the COVID-19 pandemic?
 Yes  No
If so, please detail why? E.g. loss of income

How did you find out about the service?






Form of Authorisation

The Students’ Union Advice Service may need to contact external organisations in order to deal with your enquiry or to refer you to specialist help. Our service is confidential: we are not allowed to contact others without your permission except in limited circumstances set out in our Service Standards. Please complete this form to confirm that you are willing for us to contact the organisations set out below, as appropriate. This authorisation ends when your case or enquiry is closed.

Consent to share
I consent to GSU Advice communicating with any relevant services or individuals to effectively support my case.
This may include relevant services such as GKSU, Student Finance, University accommodation.


In accordance with Article 6 of the General Data Protection Regulations 2018, Advice has a legitimate interest to process information relevant to your case or enquiry. We will process your information for a period of six years to satisfy your interests and those of Advice. Your information will remain confidential and stored securely within Advice and on our case management system, AdvicePro. You have the right to access the information we hold on you, update your information and request for it to be deleted. Please email your request to You will get a response within three working days.
Our full GDRP Policy and Procedure can be found on or you can request a copy from a member of the team.
We will not share your data with a third party without your explicit consent, unless we have a legal obligation to do so. See the Advice Confidentiality Policy for exceptions.

When registering with the service we offer clients the opportunity to provide us with 'special category data'. This data helps us identify trends and make service improvements, ensuring we are accessible to all Greenwich students. If this data isn't relevant to your enquiry/case and we do not have your consent, we will not process it. We also ask if the Advice Team can use your anonymised enquiry/case as a case study to showcase the work we do to our stakeholders.
You can update your details and levels of consent at any time by completing another registration form.

I give consent to Greenwich Students’ Union Advice Service to record and hold information concerning myself and my query.