Student Information

Last updated 25th February 2022.

Welcome to the Greenwich Students' Union (GSU) information page. 

We will keep this page up to date with lots of useful information to help you through changes due to Covid-19.

If you have any queries for us or want some more information, just email us at

Latest updates

Latest Government guidance

Updated 25th February 2022. All links in this section open in a new window.

Government guidance on Coronavirus has changed after the publication of their 'Living with Covid' plan. This included the following:

New Self-isolation guidance

From 24 February, the Government will remove the legal requirement to self-isolate following a positive test. In addition, the Government will no longer ask fully vaccinated close contacts and those aged under 18 to test daily for 7 days and routine contact tracing will end.

Adults and children who test positive will continue to be advised to stay at home and avoid contact with other people for at least 5 full days and then continue to follow the guidance until they have received 2 negative test results on consecutive days.

Staff, children and young people (including Higher Education) who are contacts should attend their education settings as usual.  This includes staff who have been in close contact within their household unless they are able to work from home.

COMING SOON: An NHS pop-up vaccination clinic, in partnership with Medway Council, will be offering Pfizer Covid-19 booster vaccinations, and 1st or 2nd dose jabs, to students and staff on the Medway campus on the 7th and 8th March. Click here for more information.

For other University updates regarding Covid, visit


Covid-19 roadmap delay

Tue 15 Jun 2021

Person with suitcase

The Government has announced a four week delay to the next phase of unlocking, the new date will be July 19th.

Unlocking campus - step two

Fri 16 Apr 2021

unlocking campus step two, image of hockey players

Understand how Greenwich Students' Union is operating in the current lockdown restrictions.

Rent reduction and tuition fee refunds

Fri 22 Jan 2021

students in front of halls

Due to the current lockdown the services provided for you to get your University degree may have been affected. This article will point you towards advice and support on rent reductions and tuition fee refunds.


Mental health and wellbeing

Get support from our Advice Team

You can reach them via a simple form - just click the button below. Our team will get in touch via email and/or Teams. If you are a Medway student, please click here to access their Advice Service. 

Get in touch Read our Advice Handbook Apply for Extenuating Circumstances



This is your place to find activities to help you tackle stress and improve your wellbeing while you learn from home, especially during exam and deadline seasons.

Find out more


University and external support

There are a range of services that you can access at the University and beyond - such as Togetherall, Student Space and Student Minds - if you need help.

Find out more

Vaccine information

Covid Vaccinations for students: information and FAQs.

Check out the information here: Vaccine FAQ article.


Frequently asked questions

These are common queries we've been getting from you and other students - we'll update with further common queries and information as it becomes available.

Last updated 25th February 2022.

Specific information relating to your course will be available from your Faculty, including arrangements for placement students. You should be able to access your timetable at


The University have an Accommodation Promise that applies. This means that if your course has moved completely online and you are not using your room, hall fees will be refunded for the period.

The University will keep this under review as the Government reviews lockdown arrangements. Any additional information will be circulated by the University Accommodation Services.


Campus Libraries - all libraries will remain open from 9am – 7pm on weekdays and 9am – 5pm on weekends for quiet, socially distanced, independent study. The University are extended the loan dates on books, so check your account. You can use any library at Greenwich, even one on a different campus to where you study or live. Just make sure you have your Student ID to show when you arrive.

Student Centres - these are open for face-to-face queries. You can stay updated with opening times for the different campuses via the Greenwich website. 

Wellbeing support - the University have their Student Wellbeing Service, offering support in a range of areas. They also have details about further wellbeing support outside of the University on their website at  


See What's On and open in our What's On calendar. We have a range of events and activities running now on all three campuses, such as GSUMove and StressBusters

Our outlets - our Village Shop on the Avery Hill campus is open Monday-Friday; Lower Deck is open Monday-Friday from 8am. It's now serving Change coffee, breakfast and lunch, 8am-3pm, and it's usual lunch and drinks deals from 12pm. The Deep End in Medway is open from 12pm each weekday.

Advice - if you need confidential support, our advisors can help with issues such as finances, housing, academic issues, health & wellbeing or any other issues, contact our Advice Team at We also have a range of events through our StressBusters programme to help you tackle stress and improve your wellbeing while you learn from home. See the events on offer on our website. 



The multifaith space in Greenwich is open.

Avery Hill is also re-open for private faith practice. Medway spaces are not re-open yet.


The University has a range of support available, which is all listed below.

1. The Greenwich Hardship Fund - Home and EU students only
A grant of up to £4,000. Applicants must be in receipt of a student finance maintenance loan. We will look at their income and expenditure and if the student has a shortfall, we pay a percentage of it. Students are required to provide lots of information, and it can take a while to process. If we are provided all the information requested, it will take no longer than 7 working days to assess the student for hardship.

2. The Commuter Bursary - Home and EU students only
The bursaries are worth 50% of your monthly commuting cost between home and university up to £1,000 per academic year. Students apply for this by completing a hardship fund application, and must have a household income of £25,000 or below.

3. Debt Advice
Students in debt, or need specialist money advice – including consumer credit advice (mortgages, credit cards, loans etc) can contact Woolwich Citizens Advice on 020 8309 8684. All student can use this service.


If you Covid symptoms, firstly don't panic. Start self isolating, and report it to the University. All members of our household must self-isolate until you have a negative test result.

If you live in University halls, the Accommodation team there can help you. For anyone self-isolating wherever you are, there is some good advice online at Mental health charity MIND have some guides to support your welfare whilst isolating, or studying/working from home -


Pharmacy students are currently taught by the University of Kent. For more information and their guidance, please visit the University of Kent website.



University Policies

We have included a link to the University Policies below.

University Policies

Due to the major disruption being announce we understand more students are looking to make a complaint. Please find the complaints procedure below.

Complaints procedure

Major Disruptions