Student Information

Welcome to the Greenwich Students' Union information site.

We will keep this page up to date with lots of useful information, including our Advice offer, opening hours and much more.

Accessing Advice

Get support from our Advice Team

We have launched an online form for our Advice Service. By filling out this form you will help us to help you faster! We will not be running drop-ins or face-to-face advice at this current time, we will just be delivering advice via email and over the phone.

Get in touch Read our advice handbook

Frequently asked questions

Your questions answered

Arrangements have been made for exams and assessments to be taken online (more info online here). We've broken down the info into two charts to show what it all means, and what you need to do going forward:


Years 1 and 2 - Undergraduate and Postgraduate Taught (click to see image full size)


Year 3 / final year - Undergraduate and Postgraduate Taught (click to see image full size)

Key links to information are as follows:
University update on exams and assessments
FAQs about exams and assessments
Portal access to timetables



University of Greenwich assessments are suspended; students will be communicated to as soon as possible.


We are recommending that our student groups follow the social-distancing guidance to prevent the spread of the Coronavirus. We are therefore recommending that all student groups postpone or cancel their events and regular meetings.


The University of Greenwich have emailed Halls residents in Greenwich and Avery Hill regarding this – if you live in halls, please check your University email. A summary of their information is as follows: For those who have left halls, or are intending to leave as you can, we will not charge you fees for the weeks you are not resident from 1st April onwards.

We also recognise that as some services in some halls may be reduced in the current situation, those who do remain will receive a discount from April onwards if applicable to your residence. For the University to process this and to ensure we know who has remained in halls, you must inform the University ideally no later than Thursday 26th March about your movements. You can do this by filling out the form on the Accommodation Portal. Please note: if you do not complete the form, you will not be eligible for any refund of hall fees so it is essential that you complete it now. If you have already completed the form, please update it if your circumstances have changed. It is especially important if you previously told the University that you were intending to leave halls and have now done so. If you have already moved out but have left items in your room and do not intend to return, you will not be charged for your room, but you must still tell us. You will be advised about departure arrangements after you complete the form.

Students who have left halls permanently will be contacted on or after 1st April, with the final balance of their account. Where a refund is due, arrangements will be made to refund the money within 4-6 weeks We ask that you please do not contact us about specific refunds and account balances as we cannot provide that information at the current time


If you live in University halls, the Accommodation team there can help you with this. For anyone self-isolating wherever you are, there is some good advice online at Mental health charity MIND have some guides to support your welfare whilst isolating, or studying/working from home -


The University, along with all other higher education fee-charging institutions, will be looking at this question is the coming weeks. As the impact of the outbreak has not fully been realised yet, this is something that will take a while for the University to look at and review. We will keep you up-to-date as and when we know more.

University campuses are set to close at 5pm on [24/03/20]. The UK Prime Minister has ordered the closure of places of worship as part of the efforts to stop the spread of the Covid-19. Chaplains will still be operating.


Unfortunately, we have decided with London South Bank to postpone Varsity. You can keep up-to-date with Varsity on our website,


We have had communication from British Universities and Colleges Sport (BUCS) that all sports fixtures have been cancelled – please click here for more information.


Pharmacy students are currently taught by the University of Kent, and they have updated their information about their current situation. They are now preparing to deliver teaching on-line across the University from 23 March. For more information, please visit the University of Kent website.


The University provide information on registering with a doctor here:


Whilst our Welcome Desks at Dreadnought and Avery Hill are closed, binding and printing can be done at Ryman. There are local branches at Blackheath (0208 304 8421), Bexley Health (0208 460 6606) and Bromley (0209 304 8421). Alternatively, you can use SBS Printing at Stockwell Street in Greenwich (0203 005 8665).


Following the government guidance to avoid pubs, we have decided to close the Lower Deck and Change until further notice in the interest of student safety. The Village Shop is now closed for the Summer.


SUniversity facilities, including Stockwell Street Library, are closing at 5pm from Monday 23rd March. The University Bus system has stopped operating as of Monday 23rd March. University gyms and sports facilities at Greenwich and Avery Hill are closed as of Wednesday 18th March. In regards to GSU services, Lower Deck and Change are closed until further notice, and The Village Shop is closed for the summer. Our Advice Service is available online - to find out more, visit


Certificates are only mailed to those with a UK permanent address. Students with a non-UK permanent address should have received an email saying that they can either collect their certificate from the Student Records office, or that it can be posted to them. Students should email with their query if they have not received the email.

You can contact the University to arrange a refund for the tickets bought – please email them at stating your name, Student ID, when and where you bought the tickets.

Arrangements have been made for exams and assessments to be taken online (more info online here). This means students will still graduate and receive a transcript and degree certificate.

However, the University have taken the decision to postpone the Graduation Awards Ceremonies scheduled for July 2020 due to the ongoing situation with Coronavirus. They have made this decision now to allow you, your families and supporters to plan ahead, and they are working hard to make alternative arrangements. We (the University and Union) will share these plans as soon as possible.

Official award results will be published as normal and will be available online in a Results Letter within the Student Services area of the Portal. On request, they can also provide electronic copies of transcripts or verification of awards to third parties, for example to employers or universities. Please email for more information.

If you have any queries about any of this information, you can email them at


Outstanding questions

At this stage, we are sourcing the answers to the following questions. We will add these into the F.A.Qs as soon as we have an answer.

  • Hardship fund access
  • External University events
  • I'm from a student group and have a claim still to make, how can I do that?

Opening Hours

At Greenwich Students' Union, we operate at Avery Hill, Greenwich and you also have your Students' Union at Medway campus GKSU. 

Avery Hill campus


Village Shop

The Village Shop served residents for Term 3 and beyond, but now we're shut for the summer.

The Medway bus is no longer operating, you will not need to buy bus tickets from here anymore.


The Dome & pop-up bar

[24/03/20] The University has announced it will close all Facilities at 5pm in line with Government guidance, we will check if this will include The Dome and update this page.

The pop-up bar is not accepting new bookings at this point in time.


Students' Union office 

Our Students' Union office will be closed until further notice. 

Greenwich campus 


GSU Dreadnought Atrium

[24/03/20] The University has announced it will close all Facilities at 5pm in line with Government guidance, we will check if this will include Dreadnought and update this page.

We are no longer operating our GSU Welcome Desk.

You can no longer book rooms with us for the foreseeable future.



Lower Deck

The Lower Deck will be closed for the foreseeable future.



Change is now closed.

Please see the section below with regards to bus tickets.

Medway campus



GKSU have closed the Student Hub. Activity and information from your Union remains online.

All events are cancelled and student groups have been asked not to run events or training for the foreseeable future.


> Head to the GKSU website 


The Deep End

The Deep End is now closed to protect the safety of students until further notice.


Bus tickets

[From 23/03/20] All University bus services are suspended until further notice. Final year students who will be left with unused tickets can contact to arrange a refund.


Our events

Varsity postponement

We have updated our Varsity website here

Student led events 

Our spaces are now closed, however we are encouraging our student groups to be creative in their approach to continuing their activities digitally so please look to your student group leader for further guidance on events. 

Sport fixtures & training: BUCS have cancelled all fixtures.

Sports and Societies Awards

The results are available on our YouTube Channel.

Student Led Teaching Awards

The results are available on our YouTube Channel.

University Policies

We have included a link to the University Policies below.

University Policies