Wellbeing and Outreach project Privacy Notice

Last updated 16th October 2020

Your experience at Greenwich is important and we hope you are still excited about your degree and having a great time at Greenwich. 

Greenwich Students' Union (GSU) is introducing check-ins so you can talk to someone and tell them how you are doing. Following the call, we’ll put you in touch any relevant University staff and/or services if you need any help or support.  

The statement below details about what data we’re going to be collecting from you and how we’re going to use it.  

Our check-in calls are running for six weeks from the end of October to January 2021. 

Firstly, you will receive an email from Greenwich Students’ Union about the calls. We receive your data from the University as part of our membership duty to you, and we’ll use the email address we have from your student record to send you this email. If you don’t want to receive any further emails from us about this project, you can opt out by clicking the link at the bottom of the email.  

You’ll be called by an Outreach Ambassador who will ask you some questions about the following: 

  • What you think about your course 

  • What you think about University and your experience so far 

  • What you know about all the University’s services 

  • How you feel about continuing on at University this year 

 

Before you’re asked these questions, we’ll ask your permission to record your answers. You are able to say no and still have the check-in call, and any follow up assistance. If you say yes, your answers will be recorded by our Outreach Ambassadors. 

You’ll also be asked for your permission to share your answers with relevant University staff for the purposes of following on queries and needs for support. This includes Retention & Success Officers, key staff within Student Academic Services and Faculties. If you say no, we won’t pass on your data. If you say yes, we’ll pass on your contact information and details of your call, and the relevant staff/team will get in touch with you. 

All of the answers will be shared with the Planning and Statistics team at the University, who will review the answers to help us analyse the impact of the calls. The full data of the calls will not be made public in any way. Reporting about the project that is made public will be anonymised versions of the data collected – no student will be identifiable. GSU will then keep this data on file for three years before we destroy it.  

After the call, you can contact us at sucompliance@gre.ac.uk to delete, edit or recall your data. You can opt-out of check-ins entirely here

If you have any questions or concerns at any time, you can contact sucompliance@gre.ac.uk to reach our Data Protection Officer who will get back to you.