Below is the step by step journey we took to ensure that every move we made in the Big Pan was informed, and met the needs of our members.
The buttons open documents for download and/or reading online.
First, we commissioned NUS Insight to produce a Strategic Planning Research Report, looking at our membership and services and aiming to provide recommendations on the creation of a new strategy.
Download the NUS Report
Guided by this report, we started a year-long programme of consultation with students, staff and Trustees, gathering opinions and formulating a framework to build our Big Plan on. You can see what this consultation led to in a presentation which maps the aspects of the NUS survey onto reaction and consultation with our staff to create two solid goals: Represent our members and help them effect change and Ensure our members had the best student experience.
Download the Consultation Presentation
So we had a direction, a series of aims that combined what we had done before, what was successful and what we could do better. It was time to look at how we could implement and measure the change we wanted to see. This is when we called Icarus, an evaluation company, who assessed the work we had done, interviewed the team and helped us both visualise and organise the strategy with a new 'Theory of Change' for our organisation.
Download the Theory of Change
We then had eight definable outcomes that we know we need to recognise to succeed in our goals. These outcomes were visions of the change we want to see and when you know the destination it becomes much easier to plan the route. From these outcomes, we planned our activities and from our activities, we planned our measures. Icarus gave us a way to plan our activities and then highlighted the multiple ways that we can measure our impact and gather feedback to further inform our strategy.
Download Icarus' Report
You can download, print and share our Big Plan documents by pressing the buttons below.
Download the Big Plan 2017-20 Download the Big Plan 2020/21
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