Accessibility statement for Greenwich Students’ Union (GSU)
This accessibility statement applies to our website, greenwichsu.co.uk and The Hub website that we manage.
This website is run by Greenwich Students’ Union (GSU). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Have the text on our website read aloud (including PDFs)
- Listen to the website as you use it, or download the text as an MP3 file to play it where and when it suits you
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Change colours, contrast levels and fonts
- See pages as plain text
- Translate text into more than 100 different languages
- Access a fully integrated dictionary and thesaurus
We have a tool available on our website called ReciteMe to enable a lot of these features. This is accessible via a toolbar at the bottom of the pages of our website.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- the text will not reflow in a single column when you change the size of the browser window
- some older PDF documents are not fully accessible to screen reader software
- some video content does not have captions
- some of our online forms might be difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 10 working days.
If you cannot view the map on our ‘Find Us’ page, call or email us on the contact details above for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at firstname.lastname@example.org. Emails to this address go to our Marketing and Communications team who manage the website – they will pick up your query, consider and act on any enquiries.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Our Avery Hill office has an audio induction loop, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us, please visit greenwichsu.co.uk/aboutus/locations/.
Technical information about this website’s accessibility
Greenwich Students’ Union is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below
Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.
If you find something that does not work that we missed, please contact us and let us know.
Non-compliance with the accessibility regulations
This section covers issues that we need to fix and are working to do so.
Some images on our website do not have appropriate alternative text.
We plan to meet 1.1.1 Non-text Content by making non-decorative images compliant by December 2020. Where we add new images before then, these will be made to meet accessibility standards. We will also hide decorative content to assistive technologies if they serve no meaningful content.
Audio description is not provided for all prerecorded video content.
Due to a disproportionate burden, we are unable to meet 1.2.5 Audio Description (Prerecorded) for all content that we produce, however we can provide this on-demand or an alternative format - please contact us and let us know if you require this.
Some links on our website may be unable to be determined from the link text or the context
We plan to meet 2.4.4 Link Purpose (In Context) by December 2020 by adding link text or aria-labels.
This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law. If you require an alternative format please contact us and let us know.
Some older pre-recorded video content on our website does not contain captioning or subtitling and therefore does not meet 1.2.2 Captions (Prerecorded). This may include content that was produced live on third-party platforms that was not produced with captioning or subtitling at the time.
When we publish new videos, however, we will make sure it meets these accessibility standards by providing at least one of the following: captioning, subtitling or an audio transcript.
Audio description is not provided for all prerecorded video content and therefore does not meet 1.2.5 Audio Description (Prerecorded). This may include content that was produced live on third-party platforms that was not produced with audio description at the time.
We plan to provide a number of alternative formats such as captioning, subtitling or an audio transcript and feel it is very unlikely that any meaning would be lost by not providing audio description. We will, however, try to provide this if you contact us and let us know.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. Some forms are built using the content management system behind our website; some are built and hosted through third party software and ‘skinned’ to look like our website.
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
PDFs and documents
Some PDFs and other documents are linked to open straight away on our website. This will be something we are looking to address on our website for future documentation that needs uploading and linked, but may not be possible due to the disproportionate burden is may take to make the change.
Content that’s not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law calls these exemptions.
PDFs and documents
Some of our PDFs that are not essential to providing our services were published before 23rd September 2018.
When we publish new PDFs and documents, however, we will make sure it meets accessibility standards. You can request alternative formats by contacting us.
Some pages on our website use online maps. Where there is a map, the information being displayed is provided in an alternative format on the same web page.
For example, on our page for Change, our coffee shop, have a map to show users where us and our services are located. If you cannot read the map we also have our addresses and contact information if you need help finding or contacting us.
Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:
- Links to non-GSU websites.
- Content/functionality on our website.
- Content hosted on other websites, such as social media sites.
Some of our 3rd party partners publish their own accessibility statements:
Preparation of this accessibility statement
This statement was prepared on 22nd September 2020. It was last reviewed in full on 22nd September 2020, and an update added on Wednesday 14th October 2020.
This website was last tested on 22nd September 2020. The test was carried out in house.