student-to-student support and information

What is the Check-in Service? 

The Check-in Service is a helpful, friendly and reliable student-to-student service and we want to know all about your experiences at the University of Greenwich!  

Whether you’re having a great time or you’re having some challenges, the Check-in Service would love to hear about it. You’ll speak to one of our student-staff team – our Support and Wellbeing Assistants are all students too, so they understand some of the challenges or frustrations you’re also facing.  

 

What will we ask you about? 

We reach out to you, to ask you questions about your experience and make sure you have the information and support that you need. We’ll ask about your experience at university and let you know about the support that is available from university services and the GSU. If you tell us that you need support on the call, we’ll make sure to link you to the right service.  

Our team aims to be a helpful, friendly and reliable source of information, that you can trust to always have your best interests in mind.  

 

What else do you need to know? 

We know that lots of people don’t answer calls from unknown numbers, so we suggest that you save our number now as “GSU Check-in Service”, so that you know it is us calling! The number that you see when we call will be: 

020 8331 9992 

As we are handling data, we are following GDPR guidelines and you can opt-out of us collecting data at the start of the call. After the call, you can contact us to delete, edit or recall your data. You can opt out of check-ins entirely here. 

 

Want us to give you a call? 

If you'd like GSU to give you a call to check-in with you please send us an email with your student ID number and preferred contact number and we'll reach out. 

gsu-retention@greenwich.ac.uk  

 

Other resources 

The Check-in Service is part of a range of support we offer you at the Greenwich Students' Union, including: 

 

Privacy notice

When our Team give you a call, you can be reassured that we are being responsible with the data that we collect and we believe you should know how we are using this data. The data we have is shared with us from the University as part of our membership duty to you. You can read more about the data and what questions we will be asking on the following webpage.  

Privacy Notice

 

Confidentiality 

It is really important to us that you feel you can be open and honest about your experiences. We are calling from the Greenwich Students’ Union, rather than from the university, so we endeavour to keep your concerns confidential if you want us to. However, there are a few cases where we might break confidentiality. Firstly, if you would like us to refer you to university services for more support, we will share information about your situation with them. Secondly, if we believe that you or someone else is at risk of harm, we will have to escalate and share this with the university and potentially external parties. We will always try to discuss this with you first where possible.  

 

Meet your callers

A group of your student peers make the phone calls for our Check-in Service. Meet them below.

Sirina

MA in Applied Linguistics

If a student is considering to apply for GSU roles:

 I recommend the GSU website as well as LinkedIn pages to see the roles available and reading the job description thoroughly to see if that’s something you are interested in doing. 

Saarthak

MBA Finance

1 skill you have learnt from working as an Advice Check-in Service caller:

 Understanding persuasion between students and themselves. Sometimes we need a slight push to do something helpful for ourselves. 

Fahmida

BSc Psychology Counselling

Why did you decide to work in this role?

 At this role I have developed active listening and communication skills. These skills are really important and related to my course and future career path. 

 

Vidushii

BSc of Software Engineering

What is the most exciting thing about your role?

 I get the chance to interact with other students on a daily basis and help them overcome their challenges. 

Priyanka

BSc Software engineering

What can you and the rest of the team help with?

 We can  put you in touch with GSU advisors and other services such as Global Greenwich, for international students. They can advise on EC complaints, housing problems and more.