Complaints
Greenwich Students’ Union (GSU) is a democratic organisation run by students for students. We exist to represent student views to the University at all levels, and to provide services for our members and guests.
The complaints process applies to all students, members, staff, volunteers and visitors of Greenwich Students' Union who wish to raise a complaint about Greenwich Students’ Union’s services, activities, elected representatives, or staff.
Read the Greenwich Students' Union complaints policy (opens a PDF in same window)
Support services - Useful links
If you need support relating to any of the following issues, then please follow these links to the most appropriate support teams. This will ensure your issues are solved quicker and more effectively.
- Report and Support - Issues like If you or someone you know has experienced or witnessed any form of harassment, including bullying, discrimination, hate incident, or sexual misconduct.
- GSU Advice - Issues like academic misconduct, housing, health & wellbeing, general support.
- University of Greenwich Wellbeing team - Issues like local health service information, counselling, disability and dyslexia, mental health & psychological wellbeing support.
What is your complaint about?
To ensure the right people are receiving and responding to your complaint, please review the list below and follow the links to submit your complaints.
- Accommodation issues
- Academic misconduct
- Student misconduct
- University of Greenwich staff, services, activities and spaces
- Greenwich Students’ Union services, activities, elected representatives, or staff.
Greenwich Students' Union Complaints
For all complaints about Greenwich Students’ Union’s services, activities, elected representatives, or staff, please complete the form below.
You can make a complaint anonymously, or leave us your contact details if you want to hear back from us.
Your name (optional):
Your email (you can make an anonymous complaint, but if you don't provide contact details then you won't receive a response):
Your phone number (you can make an anonymous complaint, but if you don't provide contact details then you won't receive a response):
Please tick to confirm that you have read the GSU complaints policy, and have reviewed the above guidance about where best to direct your complaint.
Please tick to confirm that the event or occurence your complaint relates to happened in the last 20 days, or that there are exceptional circustances as outlined in the GSU complaints policy.
What is your complaint about?
Your complaint:
What outcome are you seeking to your complaint?