Support at Greenwich

See a list of services and teams from Greenwich Students' Union and the University of Greenwich are here to support you during your time at Greenwich. 

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Digital Student Centre

The Digital Student Centre is a one-stop shop for all of your queries. The service also allows you to access services, request student status letters and raise enquiries. 

If you have a question we'd recommend you try the Digital Student Centre first, click here. 

 

Advice 

You can use any of these services to get 1-1 advice and support

GSU Advice 

Independent advice on EC's, Appeals, Complaints, Misconduct and Fitness to Practice. Housing advice 

The Students’ Union Advice Team offers free and confidential advice for students at the University of Greenwich.
greenwichsu.co.uk/advice

 

Student Finance 

Hardships funds, queries about fee payments, scholarships and bursaries 

The Student Finance team can help you to find out more about tuition fees, living costs, bursaries and scholarships, and how to manage your finances.
gre.ac.uk/finance

 

Student Advice Services

 

Visa Advice

The International Student Advice Service provides free and confidential immigration advice to applicants, students and graduates of the University.

University Disability and Dyslexia Service

The Disability and Dyslexia service offers support to students with any disability or specific learning difficulty. You can register with them at any time so that they can arrange your support and put into place any reasonable adjustments that you may require.

University Wellbeing and Counselling Service

From confidential one-to-one counselling to motivational and self-development group workshops, the Student Wellbeing Service (Counselling & Mental Health) is here to help and support you.

 

 

24/7 Wellbeing and Counselling Support

Spectrum.Life provide counselling and mental health support 24/7. 

You can access support through a confidential, freephone telephone line, an online chat function through the platform or by requesting a call back.

Freephone UK: 0800 0318227

WhatsApp: Text ‘Hi’ to - 074 1836 0780 - International number: 00353 1 518 0277

Pro Tip: Use Google Chrome to ensure the best performance of the platform

Register now to the Spectrum.Life platform and mobile app.

Once registered you can bookmark the following this link for logging in.

 

Attendance and Engagement & Withdrawals and Interruptions

If you have a query about your attendance, attendance withdrawals or requesting an interruption or withdrawal from your studies, you can find more information here:

https://www.gre.ac.uk/student-services/student-attendance-and-engagement 

https://www.gre.ac.uk/student-services/support-old/withdrawal-and-interrupt

If you would like to speak to someone directly, you can meet your Faculty Retention and Success Officer in one of the weekly drop-in sessions.

 

Support

 

Cost of Living Support

Greenwich Students’ Union are committed to supporting you as the cost of living increases. 

Our Cost of Living Plan page lays out steps we're taking in partnership with the University to support you.

Report Bullying, Harassment. Hate Crime and Sexual Violence

If you have been subject to Bullying, Harassment, Hate Crime or Sexual Violence you can report this to the university leaving your details or anonymously. You can use this service to report incidents of racism and discrimination. 

Global Greenwich

Global Greenwich provides activity, support services and opportunities for International and Home students to celebrate culture across all three University campuses. Find us on Instagram @globalgreenwich. 

University Accommodation Service

The accommodation service can give you information about university halls, and support you if you are living in University-provided accommodation.

 

 

 

Employability and Careers Service 

The Employability and Careers Service advisers will help you gain the confidence, skills and experience to achieve your career ambitions.

Library Services

Whether it's help with working with numbers, referencing, exam preparation, making the most of the library's journals, books, databases and resources, the university’s Librarians, Academic Skills Tutors and other members of the library team can help and advise.

IT Support

If you need support with your university IT, you can get in touch with the IT service desk.

Student Assembly

If you have an issue that you know affects lots of students at the University, you can suggest that the SU works on it at Student Assembly and discuss solutions together. You can sign up and submit agenda points on the webpage. Training sessions are available on the website too.

 

Programme Repressentatives

Programme Reps are elected students who represent you and your views on academic matters relating to your course. They act as the link between students and the academic staff on each course, ensuring the student voice is being heard and positive changes are being made in every department. If you have any feedback about your course, your Student Reps are there to listen and act on it.

Useful Contacts

This is a list of both internal and external support services, that cover a wide range of issues that you may encounter throughout your time at university.