Duties and Responsibilities: 

Customer Care & Administration duties 

 To act as a first point of contact for The Student Hub.  This involves providing excellent customer service to student activities and student advice service customers, determining the nature of a query arising from a telephone call, email or personal visit and to offer options and signpost to other services when appropriate. 

To ensure that customers are treated in a friendly and polite manner and to ensure customers’ expectations are exceeded; this includes selling products, booking appointments with staff and dealing with all customer feedback, in a courteous, efficient and timely manner. 

To provide administrative support to the wider team.  This includes but is not restricted to data inputting, website editing, creating & maintaining relevant spreadsheets, typing notes, completing stationery orders, binding. 

To explain to students how they can access and obtain advice from the Advice service, whilst maintaining the clients’ confidentiality at all times. 

Update and run reports for attendee registers on the internal website system, obtain and redirect Emergency contact lists for all events held off Campus.   

To upsell and promote the students’ unions wider services and activities / initiatives to students in order to increase student engagement. 

Health and Safety 

To ensure that our Health and Safety policy, and the appropriate Health and Safety legislation is adhered to at all times.  

To help to ensure the health and safety of all customers, suppliers and visitors to The Hub. 

To maintain standards of cleanliness in both customer and staff areas and that any maintenance needs are reported immediately. 

Reporting internal repairs including Fire Alarms to Facility Management, Sodexo and/or Campus security. 

Finance and Stock Controls 

To help to ensure stock levels are maintained and rotated where necessary. 

To take card payment for activities and products. 

Run reports and send to finance regarding online payments 

 Other Duties 

To abide by all outlined systems, policies and procedures at all time. 

To contribute to the positive image of Greenwich Students’ Union, Kent Union and Christ Church students’ union with other students, the University and the local community. 

To attend training and meetings as required. 

Ensure up and coming events are advertised on other Universities information boards and previous advertisements are removed. 

To undertake other tasks and responsibilities, compatible with the level and nature of the post, as required.  

To work in the other outlets if necessary and appropriate. 

 
ESSENTIAL: 

GCSE Maths and English or equivalent 

Best practice with regards to dealing with customers 

Excellent communication skills, with the ability to relate to people at 

all levels 

Excellent ‘Time Management’ and prioritising skills 

A confident, resourceful and creative individual who can operate in a 

challenging environment 

Evidence of commitment to continuing personal and professional 

development 

Commitment to equality of opportunity who values diversity and 

removes barriers to equality 

A strong commitment to working in a democratic and student led 

environment 

A commitment to high standards of customer care 

DESIRABLE: 

Health and Safety Qualification 

First Aid Certificate 

Experience of general administrative work 

Experience of working/volunteering in a customer focused 

organisation 

Knowledge of best practice in office administration systems 

STUDENT ENGAGEMENT ASSISTANT 

£9.99 per hour (inclusive of holiday pay) 

You'll be based at the Medway campus. Email a copy of your CV and Cover letter to J.Hollamby@greenwich.ac.uk.