As a Support and Wellbeing Assistant, you’ll be part of this Check-in Service. Your main responsibility will be to deliver large numbers of outbound supportive calls (and take inbound calls where needed), following conversation guidance on topics like wellbeing, studies, finance and life at university. You’ll provide a calm, empathetic listening ear, clarify information, and signpost students to the most relevant services across the University and GSU

You’ll keep accurate records of all calls using the data tools provided, meet daily and weekly outreach targets, and closely monitor for any potential safety or safeguarding concerns, escalating them to an on-hand professional in line with guidance. You’ll also be expected to maintain clear professional boundaries, respect confidentiality and GDPR, and represent GSU positively at all times.

This role sits within the Advice and Wellbeing Team, reporting to the Retention and Wellbeing Manager and supervised by the Retention and Wellbeing Coordinator. It’s based at Avery Hill, and because the project runs during term time, we’ll offer shifts that can fit around your academic commitments.

We’re looking for enthusiastic students who are keen to support their peers. You should have experience in customer service or support roles, strong time-management skills and the ability to stay calm and empathetic on the phone. You’ll need good IT skills for logging data, confidence to work to targets, and the ability to build rapport quickly while maintaining professional boundaries.