All merchandise orders placed on our website will be shipped to the delivery address you provide when filling out the online order form. Orders will be sent by Royal Mail and we reserve the right to despatch more than one item separately if necessary due to stock arrangements.
Postage and packing charges will apply and be stated at time of ordering. If you have a mixture items in your shopping basket, the highest postage charge will be applied to your basket. Postage charges are as follows:
United Kingdom and the EU
|No. of items
International/outside the EU
Worldwide (except the UK, EU, New Zealand and Australia):
£9.99 for one item
£14.99 for two items
?£19.99 for three items
New Zealand and Australia:
£14.99 one item
£19.99 two items
£24.99 three items+
Our Basket and Checkout pages show the goods you have purchased. Goods will normally be despatched within 14 working days to the delivery address which you supply. During University vacation times, we reserve the right to despatch goods within 28 working days.
Collection points for items on sale will be displayed at time of purchase. Collection points will be either the external event venue (if buying a ticket for an event off campus) the The Village Shop (clothing) or the SU Receptions at Greenwich and Avery Hill campuses. Details about each collection point (location, opening hours, etc.) and conditions of collection are also available at time of purchase. If collecting merchandise from a campus collection point, your order will be ready for collection after 3 days. You will be informed if this time period changes.
Due to our items having different delivery/collection methods, you will be unable to purchase SU Merchandise and Event Tickets in the same transaction, as the appropriate delivery/collection details will not correlate with the items correctly in our system. We kindly ask that you make the purchases for Merchandise and Tickets separately. If an order goes through without the appropriate delivery charge, your order will be void; you will be contacted to arrange a re-order with the appropriate delivery charge. If an order goes through without a collection point being registered, you may be unable to redeem your ticket. If you have any problems during the ordering process, please e-mail email@example.com, quoting your transaction number (if available).