Out of Hours Advice

Last updated Wednesday 22nd December 2021


The GSU Advice Service will be closed from 20th December and reopen on 5th January. You can contact the team through our website but you won’t get a response until the team returns.

You can see the opening and closing times of our other services here.

Some services are available over the break, but most University staff will be on leave.


Mental Health and Wellbeing Support during the Christmas Break

The University has put together a range of resources that you can access should you require mental health and wellbeing support during the Christmas Break. To find out more and to access the resources please click HERE


In an emergency or for urgent support, please consider the options below: 

  • Police/Medical Emergency - 999 
  • Housing Shelterline - 0808 800 44444 
  • Samaritans - 116 123  
  • NHS Non-Emergency - 111 
  • London Nightline - 0207 631 0101 
  • Mental Health Helpline - 0800 107 0160 available 24/7 


Other services/support Opening times may vary over the holidays

If you need support with housing, please contact the university’s accommodation team, they can be contacted by email: accommodation@gre.ac.uk 

Any issues related to private housing should be directed to Shelter UK: Get help from Shelter - Shelter England 


If your query is about tuition fees or financial hardship, please contact the university student finance team: studentfinance@greenwich.ac.uk 


If you are an International student and your issue is related to immigration or visas, please contact the International Student Advice Service:  

The International Student Advice Service is still here for you | Articles | University of Greenwich 


If you wish to raise a complaint about any aspect of the university, please use the following form:  Student Complaints Procedure | Documents | University of Greenwich 


You can also contact the University’s Student Centre for help with a range of administrative tasks, as well as providing you with advice and guidance to support your studies:  

Student Centres | Student Services | University of Greenwich