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Extenuating circumstances (ECs) are problems that may occur, that are either unforeseen or out of your control.
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You can submit an Academic Appeal once the Progression & Awards Board (PAB) has met to ratify your results and your results letters are published in your Moodle Shell.
If you’ve made an informal complaint and it’s not close to resolution within a month, we’d advise you to think about making a formal complaint.
We'd recommend looking at the information on our website. We have lots of resources you can access.
If you need additional advice, get in touch
Our online resources are a great place to start Have a look at our self help articles to get you started
If you want to meet one of our advisers in person you can arrange an appointment by getting in touch
Use the box below to contact our team
Financial Support
The Student Finance team can help you to find out more about tuition fees, living costs, bursaries and scholarships, and how to manage your finances. es.
Wellbeing Service Access confidential one-to-one counselling to motivational and self-development group workshops
Cost of Living Support
Find out more about how we can support you with the increased cost of living
Visa Advice
The International Student Advice Service provides free and confidential immigration advice to applicants, students and graduates of the University.
Disability and Dyslexia Service
The Disability and Dyslexia service offers support to students with any disability or specific learning difficulty. You can register with them at any time so that they can arrange your support and put into place any reasonable adjustments that you may require.
Wellbeing and Counselling Service
From confidential one-to-one counselling to motivational and self-development group workshops, the Student Wellbeing Service (Counselling & Mental Health) is here to help and support you.
24/7 Mental Health Support
Support online and over the phone for your mental health.
Greenwich Legal Advice Clinic
A free online employment and family law clinic which is run by the Department of Law and Criminology
You can find other legal advice services through the LawWorks service
Report Bullying, Harassment. Hate Crime and Sexual Violence
Report and get support if you have been subject to Bullying, Harassment, Hate Crime or Sexual Violence. You can report this to the university leaving your details or anonymously. You can use this service to report incidents of racism and discrimination.
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StressBusters - our campaign to help students chill out durying exams and deadlines. There are lots of free activities to help you.
Academic Reps - for academic support we train and support a range of student reps who you can talk to about your issues.
Liberation Networks - join our Networks and work with others on campaigns to make a more inclusive campus.
Free Period Products: Pop by any of our Welcome Desks to pick up free period products.
What is academic misconduct and how can you avoid it? Is using AI software misconduct? Read on to find out more about the university's policies.
At this time of year you might be preparing to move out of rented accommodation for the summer. This is a brief guide to getting your deposit back.
Nobody should be held back by their period, but the reality is different. Read on to find out the facts and what GSU is doing to combat period poverty for students at the University of Greenwich.